we are yource
WE ARE YOURCE WE ARE YOURCE WE ARE YOURCE WE ARE YOURCE

We're Yource.

Increasing the value of your customers is our mission! That's why we first want to understand what you find valuable. Is that the Customer Experience with the aim of retaining your customers? Would you like your customers to start communicating via digital channels? Or would you like to address a new target group, so that you can serve more customers?

We specialise in everything that has to do with customers and contact. As a Business Process Outsourcer (BPO), we take over those parts of your value chain where customer contact takes place.

With our expertise, years of experience and smart Tech solutions, we form the basis. Our vision is that as a company you can only make a difference during human customer contact. And this is only possible if you put your employees (who we call our Members) at the heart of your organisation. Without a good Member Experience, no good Customer Experience.

Combine empowerment, meaning and reliable processes with data and knowledge and you get personal and enterprising customer contact. That's how we make a difference. That's what Yource stands for.

With no less than 12,000 Yource Members, we deliver an optimal customer experience every day. Our core values are Reliable, Digital, Personal and Entrepreneurial. With our expertise in the field of Recruitment, we can select the perfect employees for each company: our Members! We train them in our Yource Digital Campus.

Yource has a unique combination of customer contact services: Outsourcing, Insourcing and secondment of staff. In the Benelux you will find us in the Netherlands, Belgium and Luxembourg. We also have Near- & Offshore locations in Spain, Morocco, Bulgaria, Greece, Turkey and Suriname.

We know which solutions fit the mission and vision of our Partners and deliver tailor-made solutions. Would you like to be part of our Journey?

We are happy to be your partner in customer contact!

The Source is Yource!

LET'S TALK NUMBERS

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Locations in 9 different countries

THE YOURCE FORMULAS

TRULY MATCH

The magic of real personal contact requires a perfect match between our Members and the Partner they work for.

With out Truly Match, we ensure this match and link candidates based on work content, company culture and perspective. Because there are no surprises and the perspective is clear, we bind our Members to us for longer.

Based on our Circle Strategy, we are building a network of Yource locations where our members can gain inspiration and knowledge. In this way, we can carry out work for all our Partners at all locations and thus recruit talented new Members regardless of location.

Persoonlijk

THE YOURCE FORMULAS

JOURNEY WITH PERSPECTIVE

We make it as easy and fun as possible to work for us. We offer our Members the opportunity to develop themselves with a clear perspective. With us, you will develop skills that will help you for the rest of your career.

We offer concrete growth opportunities. At least 50% of our managers have been developed and trained at Yource. Vacancies are also always first set up internally, so that we offer our Members the opportunity to really fulfil their potential. We offer our Members the opportunity to gain (temporary) experience abroad at our Near- and Offshore locations. We sincerely enjoy helping colleagues embark on the adventure!

Flexibility is important, we understand that. That's why Members at Yource work from home some of the time. The training can also be followed flexibly, via the Yource Digital Campus. In this way, working at Yource fits in well with the lives of our Members.

Campus

THE YOURCE FORMULAS

VALUE BY CO-CREATION

Who knows the customers better than our Members, who have daily contact with these customers? That is why we believe it is essential that our Customer eXperience Officers (our members who lead customer contact) work with us in creating value for our Partners.

After all, our Members make the difference in customer contact through their personal and entrepreneurial approach. Within clear frameworks, they are given the opportunity to show initiative and make their own choices. Our working methods facilitate this. Through this co-creation, we optimize the Customer Experience.

This also adds meaning to the role our Members play, which means they want to connect with Yource for longer.

 

Co-creation

THE YOURCE FORMULAS

CLIENTS ARE PARTNERS

Clients are our Partners. We help them achieve their goals. Of course, we take care of them by providing customer contact for our customers, but also by contributing to the customer contact strategy.

We always live up to our promise. We are a reliable partner thanks to our consistent results and open and clear way of communicating. Even if something doesn't work out the way we thought it would. That's partnership.

We map out our Partner's Customer Experience. We then proactively look at how we can add value and which contacts we can prevent or automate through smart Tech solutions. We have all the expertise in-house to put this into practice.

tech

Security & Compliance

A safe and reliable work environment

The Legal & Compliance team ensures that all applicable laws and regulationsns, the Yource policy and the contractual obligations are followed. For this purpose, they use their own developed Compliance Framework. Data from and about Yource, its Members and its Partners must be secure. It is therefore very important to protect the availability, integrity and confidentiality in providing the information in the right way. At Yource, careful handling of data is an absolute must! Yource has chosen a clear approach with the YOURCECURE program and team.

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QUESTIONS? WE HAVE THE ANSWER.

Are you looking for an answer that is truly helpful to you? Look no further. We even have the answers to questions you haven't yet considered.

Rather contact us directly? Not a problem.
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