Meet the Yource Improvement Program (YIP)! With this unique improvement program, we not only investigate how we can jointly reduce costs, but also how we simultaneously ensure optimal customer and employee satisfaction.
We believe in an exceptional customer experience through our unique approach. The Member is always at the centre of continuous and structured improvement. On the basis of a climate scan, we involve all parties within the organisation and talk to them to find out information and insights. We do this by listening to the four voices that are important within the operation:
- Voice of the Member
- Voice of the Customer
- Voice of the Partner
- Voice of the Business
Each party provides separate input in this way. Not only do we gain insight into what can be improved, but we can also structure it and take it up step by step!
- A continuous improvement program with members in the lead
- Knowledge and expertise to put improvements into practice
- Understand and structure improvement potential
- Visible and measurable results
- Space and support for Members where needed
Working on various improvements
We structure the input of the various parties and provide insight into which solutions are possible. These solutions can be very different. Examples include the earlier delivery of suitable timetables for Members, the use of a knowledge base or bone solution to optimally support Members in their work. Thanks to the knowledge and expertise we have in-house, it will be possible to actually implement the proposed improvements!
The value by co-creation program
By starting with YIP, we have set the first frameworks for improvements. After that, the program develops into a value by co-creation program. This is a continuous process in which the members are the focus. What does that mean? Very simple! A core team of Members actively works to implement the improvements. They monitor progress, offer transparency and we facilitate them where necessary.
We involve Members from start to finish and give them the space and opportunities to make the improvements a success. This way, we ensure added value through co-creation. In addition, we link the improvements to data, so that the effects of our efforts are measurable and visible to the Member.
Continuous improvement together with Youfone
At the time of writing this, we are investigating the potential for improvement via YIP together with our Partner Youfone. We have carried out an initial scan and already gathered great input from the various parties. The potential for improvement has been identified and structured. The next step is to form a core team of Members who will then actively work with this input.
We believe in the power of our improvement program and can't wait to get you involved in the initial results we have achieved together with Youfone!
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